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Regional Maintenance Manager in Seattle, WA at Elite Line Services, Inc.

Date Posted: 9/30/2018

Job Snapshot

Job Description

Overview

Elite Line Services is a major single source maintenance solution in the industry with the bandwidth to service all of your equipment maintenance needs. We maintain all original equipment manufacturers for material handling equipment, BHS, PBB, Facilities, GSE and vehicles. Our hybrid programs efficiently cross utilize technicians between equipment types to provide seamless coverage that protects the best interest of our customers. Whether this is getting full warranty value for new parts and systems or applying experienced and specialized technical support for mature equipment needs, ELS has you covered.

Our Benefits:

Elite Line Services offers a wide variety of benefits including Medical, Dental, Vision, Short and Long Term Disability, Company Paid Life Insurance, 401k, Tuition Assistance, EAP, Paid Leave, and Paid Whole Sale Shopping Membership (Sam’s Club).



Responsibilities

***REMOTE OPPORTUNITY***

This position reports to the Director of Operations. Responsible for providing operational assistance, support and guidance to the Maintenance Managers to achieve excellent safety results, customer satisfaction, and employee satisfaction while maintaining quality standards and meeting operational and financial goals.

 ESSENTIAL FUNCTIONS

  • Oversees the Maintenance Managers, financial and technical activities of Operations and Maintenance in a specific region.
  • Coordinate development of Site’s annual operating plan and budget.
  • Provide support during busy Peak season.
  • Participate in SEV calls, Coordinate action plans, and close out Trouble Tickets.
  • Routinely reviews metrics, budgets, OT hours for designated regional sites.
  • Interface with all Maintenance Managers, Area Maintenance Manager and customers on a periodic basis.
  • Maintain client relationships; own overall end-to-end customer service experience.
  • Manage the operational and fiscal activities of assigned sites to include: staffing levels, budgets and performance goals. (KPI’s)
  • Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance and safety of assigned sites.
  • Establish site and Maintenance Manager goals and conduct performance appraisals/reviews.
  • Recommend recognition and/or disciplinary action of personnel as necessary.
  • Coordinate with HR and Director of Operations to recommend appropriate compensation levels.
  • Conduct regular relationship meetings with Plant GM.
  • Compliance with ELS Safety program policies and procedures.
  • Maintain a valid driver’s license and be insurable under the employer’s insurance policy.
  • Perform additional duties/assignments as may be required by management.


Qualifications

 QUALIFICATIONS:

  • Bachelor’s Degree in related field or 2 years Amazon experience.
  • 5+ years’ experience in service provision, adhering to contract terms.
  • Ability to pass required background checks.
  • Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching and counseling.
  • Basic knowledge of State and Federal Employment laws.
  • Basic knowledge of fulfilment centers or distribution warehouses, and conveyor systems.
  • Ability to travel up to 50%

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree and 10+ years’ experience in a high-level service industry management position
  • Strong administrative, communication and leadership skills and abilities, including verbal and written communication, judgment, organizational development, coaching and counseling.

ADDITIONAL SKILLS AND KNOWLEDGE

  • Ability to maintain confidentiality.
  • Excellent communication, organizational and interpersonal skills.
  • Ability to influence and persuade management level employees.
  • Attention to detail a must.
  • Ability to work unsupervised.
  • Ability to manage time and prioritize work.
  • Ability to establish priorities in a changing environment.
  • Ability to build and maintain solid relationships with customers

 

Computer Skills: Proficient in MS Office to include Word, Excel and Power Point.



Additional Responsibilities

Elite Line Services (ELS) is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.